Airport transfer: what to know before booking

Private or shared: what really changes

The private transfer is dedicated exclusively to your group, with departure at your desired time and no intermediate stops; the shared one instead requires waiting for the boarding of other passengers along the route, in exchange for a more contained fare. The choice should depend on the time margin available before the flight and the budget, not simply on the lowest visible price on the booking page.

How to recognize a reliable provider (and avoid scams)

Before paying any advance, check that the provider has verifiable and recent reviews, a working contact number, and contract terms written clearly: it's the simplest way to eliminate unreliable services or outright scams that pocket an advance payment for a ride that never shows up. If you want to recognize the most common warning signs in advance, our in-depth on how to avoid unlicensed transfers and taxis goes into detail.

Cancellations, flight delays, and refunds: what's written in the contract

Before confirming, check whether the provider automatically monitors flight status to adjust the pickup time in case of delay, or remains fixed at the originally agreed time: it's the difference between a service that adapts to a delayed arrival and one that risks not finding you at the gate anymore. Also check the refund conditions in case of cancellation by you, especially if you book well in advance of your trip.

Hidden costs: tolls, luggage, and promised vehicle

The advertised price does not always include everything: ask whether it includes highway tolls, temporary parking stops, and the number of luggage pieces provided in the base fare, because some providers add these costs only at final payment. It's worth checking, through specific reviews, whether the vehicle actually used matches the advertised category: it happens that a transfer sold as premium is then carried out with a standard vehicle.

Before confirming any booking, expressly ask how a flight delay is handled and what happens if you have to cancel: it's the single question that unmasks an unprofessional provider even before paying an advance.